IT Support Specialist
2 weeks ago
Ovation Workplace Services Inc. is seeking a skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing local and remote site support for all local IT services, handling user incidents and requests, and managing different infrastructure and application components.
Key Responsibilities:
- Provide technical support for workstation, server, and LAN knowledge
- Offer IT support on client site
- Manage Windows OS, Windows Server/AD, and Microsoft Office applications (O365)
- Understand network devices (Cisco and HP) and network topology (TCP/IP, DNS, WINS)
- Manage mobile devices and printer support
- Work in an ITIL environment and provide first-level application support
- Develop strong customer service skills and conduct support operations with global teams and tools
- Travel up to 20% of working time
- Communicate effectively in verbal and written English
Requirements:
- Good understanding of IT Service Management processes and practices
- Demonstrate a positive and productive attitude
- Prioritize tasks and work under pressure
- Inspire trust in others
- Follow organization's goals, values, policies, and procedures
- Manage competing demands and use time effectively
- Strong business understanding and experience in technological domains
- Problem-solving capabilities
Preferred Skills:
- UNIX
- Experience in projects and IT operations for Factory and Office environments
Certifications:
ITIL V3 or V4
Tools:
Service Snow
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