HVAC Service Department Director

3 days ago

Nampa, Idaho, United States Wickstrom Plumbing, Heating, Cooling Full time

About the Role:

The HVAC Service Department Manager will play a pivotal role in our mission to ensure the utmost comfort in our clients' homes. As a key member of our team, you will lead a group of skilled Maintenance and Service Technicians, guiding them to excel in their roles and ensuring that our customers receive the highest level of service and product recommendations.

Key Responsibilities:

  • Mentorship and Training: Provide hands-on training to technicians, ensuring they are well prepared to assess homeowners' HVAC needs and recommend appropriate products and services.
  • Tracking and Accountability: Maintain accurate and timely sales reports, including KPIs, closing rates, leads, and follow-up of your team of comfort advisors, and provide necessary training to improve the team's performance.
  • Customer Engagement: Personally connect with customers, addressing their questions and concerns, and inspect HVAC equipment to make informed decisions regarding their comfort solutions.
  • Product Knowledge: Stay up to date with the latest HVAC products and technologies to explain their benefits clearly and accurately to customers.
  • Team Leadership: Lead and motivate a team of comfort advisors to achieve sales goals and maintain a high level of customer satisfaction.
  • Meeting and Training Participation: Attend and actively participate in staff meetings and training sessions to keep your skills and knowledge at the forefront of the industry.
  • Business Development: Collaborate with other departments to identify opportunities for business growth and enhance customer experience.

Requirements:

  • 3+ Years of HVAC Managerial Experience
  • Valid Driver's License and Clean Driving Record
  • Willingness to Undergo a Background Check and Drug Test
  • Growth Mindset, Willing to Learn, High Ethics, and Desire to Make a Lot of Money
  • Hungry, Humble, Smart, Excellent Customer Service, Leadership, Attention to Detail, Flexibility, Dependability, Teamwork, and Accountability

About Us:

Our passion is to live the Core Values that Scott and Stacy Wickstrom put into place in 1992: Accountability, Family, Integrity, Leadership, and Personal Development. We strive to be the beacon of positive leadership change in the Plumbing and HVAC industries.

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