Equipment Installation and Support Specialist

2 days ago


Kansas City, Missouri, United States UltraSource LLC Full time

At UltraSource LLC, we are seeking an experienced Equipment Installation and Support Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the successful installation and ongoing support of our equipment at customer locations worldwide.



About UltraSource LLC

UltraSource LLC has been a leading provider of processing and packaging equipment solutions for over 130 years. Our company has served thousands of companies worldwide in the meat, poultry, seafood, and dairy industries, offering a comprehensive range of products and services that meet the unique needs of each customer.



Job Summary

This is a dynamic and challenging role that requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment. As an Equipment Installation and Support Specialist, you will be responsible for installing, testing, and maintaining our equipment at customer locations, as well as providing technical support and training to customers and internal stakeholders.



Responsibilities


  • Install, test, and maintain our equipment at customer locations worldwide
  • Provide technical support and training to customers and internal stakeholders
  • Investigate and resolve customer reports of technical issues with equipment
  • Coordinate problem resolution with engineering, manufacturing, and other personnel
  • Maintain accurate records of performance reports, expenses, billable hours, and trip reports
  • Travel up to 70% of the time, often for multiple consecutive weeks at the customer's site


Requirements


  • Certification from college or technical school; or a minimum of 5 years related experience and/or training; or equivalent combination of education and experience
  • Vocational training or apprenticeships in electrical and mechanical skills (specifically schematics and wiring diagrams), industrial control systems, PLC relay logic and 3 phase motors preferred
  • HVAC certification or experience preferred
  • CRM software and MS Office (Word, Excel, Outlook, Forms, Teams)
  • Bi-lingual/Spanish capabilities a plus, but not required


Physical Demands

This role requires the ability to fulfill all essential job functions in a consistent state of alertness and in a safe manner. While performing the duties of this job, the employee is regularly required to sit, use hands to feel and manipulate, and requires the ability to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds.



Work Environment

This role requires the ability to work in a fast-paced environment with occasional exposure to moving mechanical parts and risk of electrical shock. Due to the travel functions of this position, you are also subject to extreme temperature changes such as those found in warehouses, meat lockers, etc. The noise level in the work environment is usually moderate.



Estimated salary: $65,000 - $90,000 per year, depending on location and experience.



UltraSource LLC is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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