Donor Services Coordinator

6 days ago


Towson, Maryland, United States International Orthodox Christian Charities (IOCC) Full time
Job Description:

The International Orthodox Christian Charities (IOCC) is seeking a skilled and dedicated Donor Services Coordinator to provide exceptional customer service and accurate data entry of donations into our donor database.

Key Responsibilities:
  • Deliver outstanding customer service to IOCC constituents through email, phone calls, and written communication.
  • Process all incoming donations, including online transactions, manual entry, and imports, in a timely and highly accurate manner.
  • Maintain the integrity of the database by researching biographical and relationship information as needed and updating constituent records.
  • Manage Monthly Donor, Workplace Giving/Match programs, and tribute records as assigned.
  • Prepare daily, weekly, and monthly gift detail and analytical reports.
  • Assist with acknowledgement letters, year-end tax statements, and other related donor correspondence.
Requirements:
  • High School Diploma; Associates or other degree preferred.
  • 2-3 years of customer service and administrative experience.
  • Familiarity with using Blackbaud Raiser's Edge or other donor database software preferred.
  • Experience working in non-profits and/or church-related organizations preferred.
Working Conditions:
  • Work is performed at IOCC Headquarters in a general office environment.
  • Sedentary and extensive use of the computer for extended periods.
  • Occasional use of the telephone.
  • Occasional lifting of up to 25 lb. boxes of mailing materials.
  • May require bending, kneeling, standing, and dexterity to use office equipment.
Estimated Salary:

$45,000 - $55,000 per year based on location and experience.



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