Donor Services Coordinator
6 days ago
The International Orthodox Christian Charities (IOCC) is seeking a skilled and dedicated Donor Services Coordinator to provide exceptional customer service and accurate data entry of donations into our donor database.
Key Responsibilities:- Deliver outstanding customer service to IOCC constituents through email, phone calls, and written communication.
- Process all incoming donations, including online transactions, manual entry, and imports, in a timely and highly accurate manner.
- Maintain the integrity of the database by researching biographical and relationship information as needed and updating constituent records.
- Manage Monthly Donor, Workplace Giving/Match programs, and tribute records as assigned.
- Prepare daily, weekly, and monthly gift detail and analytical reports.
- Assist with acknowledgement letters, year-end tax statements, and other related donor correspondence.
- High School Diploma; Associates or other degree preferred.
- 2-3 years of customer service and administrative experience.
- Familiarity with using Blackbaud Raiser's Edge or other donor database software preferred.
- Experience working in non-profits and/or church-related organizations preferred.
- Work is performed at IOCC Headquarters in a general office environment.
- Sedentary and extensive use of the computer for extended periods.
- Occasional use of the telephone.
- Occasional lifting of up to 25 lb. boxes of mailing materials.
- May require bending, kneeling, standing, and dexterity to use office equipment.
$45,000 - $55,000 per year based on location and experience.
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