Operations Leader for Store Execution

6 days ago


Elizabeth City, North Carolina, United States CVS Health Full time

About CVS Health

At CVS Health, our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. We strive to bring our heart to every moment of your health by empowering our colleagues and accelerating innovation and delivery of solutions that make healthcare more personal, convenient, and affordable.

Job Overview

The Operations Supervisor plays a key leadership role in supporting the CVS Store Management team in planning and driving store execution and performance. This individual leads the store and supervisory staff when there is no manager on site, ensuring smooth operations and responsible for completing all opening and closing procedures.

Key Responsibilities

  • Management:
    • Work effectively with store management and crews
    • Supervise the store's crew through assigning, directing, and following up on all activities
    • Effectively communicate information both to and from store management and crews
  • Customer Service
    • Assist customers with their questions, problems, and complaints
    • Promote CVS customer service culture (greet, offer help, and thank)
    • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
    • Provide colleagues with personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
  • Maintenance and Presentation
    • Price merchandise
    • Stock shelves
    • Support the planning, execution, displays, signage, and inventory of weekly, promotional, and seasonal merchandise

Required Qualifications

Deductive reasoning ability, analytical skills, computer skills, advanced communication skills, supervision, and influencing skills are essential for this role. The Operations Supervisor must be able to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, as well as respond to urgent issues at the store when they arise.

Preferred Qualifications

Experience as a retail supervisor is preferred but not required. A high school diploma or equivalent is also preferred but not mandatory.

Compensation and Benefits

The estimated salary for this role is between $16.00 and $23.00 per hour. In addition to a competitive salary, CVS Health offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement savings plan, Employee Stock Purchase Plan, term life insurance, short-term and long-term disability benefits, and numerous well-being programs.


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