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Restaurant Operations Manager

2 months ago


Danville, Pennsylvania, United States Shaner Hotel Group Full time
{"Responsibilities": "Restaurant Operations

As a key member of our team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that all aspects of service meet the highest standards of quality and excellence.

Key responsibilities include:

  • Managing the restaurant's inventory, supplies, and equipment
  • Coordinating with the kitchen and service staff to ensure seamless service
  • Monitoring and maintaining a clean and safe environment for guests and staff
  • Ensuring compliance with all health and safety regulations
  • Providing exceptional customer service and resolving any guest complaints or issues
Leadership and Team Management

You will be responsible for leading and managing a team of restaurant staff, including servers, bartenders, and kitchen personnel.

Key responsibilities include:

  • Recruiting, training, and developing staff to meet the needs of the restaurant
  • Coaching and mentoring staff to improve performance and achieve goals
  • Managing staff schedules, time-off requests, and performance evaluations
Communication and Collaboration

You will be responsible for communicating effectively with guests, staff, and management to ensure seamless service and resolve any issues that may arise.

Key responsibilities include:

  • Responding to guest inquiries and resolving any issues or complaints
  • Communicating with staff to ensure that all aspects of service meet the highest standards
  • Collaborating with management to achieve business objectives and goals
Qualifications

To be successful in this role, you will need:

  • Minimum one year of experience in the restaurant or food and beverage industry
  • Previous supervisory or management experience is a plus
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
  • High school graduate or equivalent, some college preferred
  • ServSafe and/or food safety training
  • Alcohol awareness training (such as TIPS)
  • Familiarity with food and beverage cost controls
  • Ability to write routine reports and correspondence
  • Ability to accurately compute mathematical calculations and use required measurement tools
  • Ability to prepare budgets and ensure cost controls
  • Bilingual English/Spanish a plus
  • Knowledge of local activities and attractions appropriate for clientele
About Us

Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries.

We provide a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.

Our team is passionate about delivering exceptional guest experiences and creating memorable moments for our guests.

About the Team

We are a dynamic and growing team at the Pine Barn Inn, a 97-room hotel located in Danville, PA, just steps away from the Geisinger Hospital.

We blend contemporary amenities with a rustic-chic atmosphere, allowing our guests to experience a small-town stay with a modern feel.

"}