Senior Telecom Customer Service Professional

6 days ago


Dallas, Texas, United States Mass Markets Full time

Job Overview

Mission-driven professionals sought for a role at Mass Markets, where you'll deliver exceptional customer experiences.

About the Role

We're looking for highly motivated and empathetic individuals to join our team as Telecom Customer Care Agents. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.

Key Responsibilities:

  • Listens to customers, understands their needs, and resolves customer issues
  • Utilizes systems and technology to complete account management tasks
  • Documents and processes customer claims in appropriate systems
  • FOLLOW ALL REQUIRED SCRIPTS, POLICIES, AND PROCEDURES
  • Complies with requirements surrounding confidential information and personal information

Requirements & Qualifications

To succeed in this role, you should have excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer experiences. Experience working in a fast-paced environment is an asset.

Benefits

This full-time opportunity offers a competitive $45,000 - $60,000 per year salary, along with opportunities for career growth and development. We prioritize work-life balance and provide a supportive and inclusive work environment.

About Us

Mass Markets is a leading provider of telecommunications services, committed to delivering exceptional customer experiences. If you are passionate about providing outstanding customer service and are eager to grow your career, we encourage you to apply for this exciting opportunity.



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