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Customer Service Representative

1 month ago

Dallas, Texas, United States Presbyterian Village North Full time

Overview:

Forefront Living is seeking a skilled Receptionist to join our team at Presbyterian Village North, a Senior Living facility. This is a PRN position, requiring flexibility to work various shifts across our campus.

Responsibilities:

  • Provide exceptional customer service to residents, visitors, and staff, maintaining a friendly and courteous demeanor.
  • Answer phones promptly, take messages, and direct calls to the appropriate party.
  • Greet and direct visitors, ensuring a warm and welcoming experience.
  • Assist residents with various needs, including making change, selling stamps, and scheduling appointments.
  • Collect resident fees and prepare receipts.
  • Prepare outgoing mail, receive and distribute resident and facility mail, and forward appropriate mail.
  • Perform routine clerical duties as assigned by the Office Manager/Resident Concierge.
  • Schedule guest cottages and collect fees.
  • Report unusual situations to the Office Manager/Resident Concierge, maintaining open communication.
  • Maintain the front office fax machine and copier machine, ensuring adequate supplies.
  • Distribute faxes to the appropriate person in a timely manner.

Qualifications:

  • High School graduate or GED.
  • 2 years of experience on PBX or multi-line telephone systems.
  • Prefer front office experience, specifically interaction with customers.
  • Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine, and copier machine.
  • Ability to accurately make change.
  • Ability to communicate verbally and in writing with residents, visitors, and staff.
  • Ability to sit for extended periods and move frequently to direct residents, visitors, and staff.
  • Ability to multi-task in a fast-paced environment with high demands.
  • Ability to maintain a pleasant, caring, and compassionate demeanor in stressful situations.
  • Ability to read, write, and speak English.
  • Ability to perform Essential Duties.
  • Genuine caring for and interest in the care of mature adults, persons with disabilities, and hospice patients.
  • Ability to perform work tasks within the Physical Demand Requirements.
  • Ability to comply with the Resident Bill of Rights and the Employee Responsibilities.
  • Ability to comply with organizational and departmental safety policies and procedures.