Bilingual Customer Service Representative

2 weeks ago


Bronx, New York, United States MAXIMUS Full time
Job Summary

Maximus is seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to clients in Spanish and English.

Key Responsibilities

  • Foster strong customer relationships and monitor their engagement and progress.
  • Collaborate with customers to attain program goals and sustain eligibility for services.
  • Conduct workshops and deliver training services to customers.
  • Demonstrate substantial program knowledge and assist customers through multiple phases of the application process.
  • Aid customers in accessing services aligning with program objectives.
  • Follow up with customers to ensure their needs are met and address any queries or concerns.
  • Collaborate with team members to resolve participant issues.
  • Maintain accurate and timely case notes for all customer interactions.

Requirements

  • High school diploma or GED required and 0-6 months of relevant professional experience required.
  • Must be fluent in Spanish and English.
  • Prior work experience in customer service, data entry, or data processing.
  • Experience working with MS office applications (Excel, PowerPoint, and Word).
  • Computer/Laptop to complete remote training with Windows 10 or above and a working camera.

What We Offer

  • Competitive compensation and bonuses based on performance.
  • Comprehensive insurance coverage, including medical, dental, vision, and life insurance.
  • 401K retirement savings plan with company matching.
  • Paid time off, holidays, and extended sick leave.
  • Short and long-term disability coverage.
  • Employee assistance program (EAP) for physical, emotional, and financial wellness.
  • Recognition platform for outstanding employee contributions.
  • Diversity, equity, and inclusion initiatives.
  • Tuition reimbursement for ongoing education and development.
  • Employee perks and discounts.
  • Maximus wellness program and resources.
  • Professional development opportunities.


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