Bilingual Customer Service Representative
1 month ago
Maximus is seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to clients in Spanish and English.
Key Responsibilities
- Foster strong customer relationships and monitor their engagement and progress.
- Collaborate with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver training services to customers.
- Demonstrate substantial program knowledge and assist customers through multiple phases of the application process.
- Aid customers in accessing services aligning with program objectives.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members to resolve participant issues.
- Maintain accurate and timely case notes for all customer interactions.
Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required.
- Must be fluent in Spanish and English.
- Prior work experience in customer service, data entry, or data processing.
- Experience working with MS office applications (Excel, PowerPoint, and Word).
- Computer/Laptop to complete remote training with Windows 10 or above and a working camera.
What We Offer
- Competitive compensation and bonuses based on performance.
- Comprehensive insurance coverage, including medical, dental, vision, and life insurance.
- 401K retirement savings plan with company matching.
- Paid time off, holidays, and extended sick leave.
- Short and long-term disability coverage.
- Employee assistance program (EAP) for physical, emotional, and financial wellness.
- Recognition platform for outstanding employee contributions.
- Diversity, equity, and inclusion initiatives.
- Tuition reimbursement for ongoing education and development.
- Employee perks and discounts.
- Maximus wellness program and resources.
- Professional development opportunities.
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