Patient Access Coordinator
4 weeks ago
As a Patient Access Representative at LCMC Health, you will play a vital role in ensuring that patients receive the highest level of care and service. Your primary responsibility will be to provide administrative support to the clinical team, ensuring that patients are registered and scheduled for services in a timely and efficient manner.
Key Responsibilities:- Greet patients, guests, and family members, and schedule appointments for services with the appropriate provider, location, and time.
- Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services.
- Register patients by entering accurate demographic, financial class, insurance information, and revise errors.
- Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc.
- Assist patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with providers, securing grants/resources with external sources, and making appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid.
- Complete the registration and admissions process, ensuring all required forms are completed and other paperwork/documents are gathered and accurate.
- Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validate against current system, and ensure patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application.
- Scan ID, insurance cards, orders, authorization information, etc., to patient's account once the information is validated for accuracy.
- Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe.
- Contact case management and/or provider to assist with appropriate department placement for clinical services.
- Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed.
- Maximize point-of-service collection, meeting established registration collection goals.
- Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area.
- Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services.
- High School Diploma/GED or appropriate work experience.
- Ability to work in a fast-paced environment and provide excellent customer service.
- Strong communication and interpersonal skills.
- Ability to analyze and resolve problems in a timely and efficient manner.
- Proficiency in computer software and systems, including electronic medical records.
LCMC Health is a community of caregivers dedicated to delivering exceptional care and service to our patients. We are committed to creating a culture of compassion, empathy, and understanding, where every patient feels valued and respected. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional care and service, we encourage you to apply for this exciting opportunity.
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