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Sales Ambassador

2 months ago

New York, New York, United States AEO Full time
Job Summary

The Brand Ambassador is a key role in generating sales by providing exceptional customer experiences. As the face and voice of our Company, you will build brand recognition and promote our product through engaging customers in meaningful ways to increase our brand awareness and generate sales. You will embody Unsubscribed values and Customer First behaviors in all actions and interactions to create a positive customer experience.

Key Responsibilities

• Consistently demonstrate Unsubscribed Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
• Leverage company tools and technology to provide customers with product knowledge, enhancing customer engagement and maximizing sales.
• Provide support to fellow employees by sharing knowledge, helping with tasks, and assisting in customer interactions.
• Outfit customers with key looks and latest trends based on their individual style.
• Promote awareness and growth of the unsubscribed brand by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in the appropriate area at the end of each shift.
• Maintain company brand standards per the 5 S's (In Size, Styled, Stocked, Standard, Signed).
• Maintain a neat, clean, and organized sales floor, cash wrap, fitting room, and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization, and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Requirements

• Previous retail experience preferred.
• Strong verbal and written communication skills specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
• Available to work a flexible schedule to include evenings, weekends, and holidays.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.