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Customer Service Representative

2 months ago

Roanoke, Virginia, United States 5by5dev Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at National Seating & Mobility. As a key member of our branch administration team, you will be responsible for providing exceptional customer service, resolving client inquiries, and ensuring seamless communication with our clients, clinicians, and caregivers.

Key Responsibilities

  1. Respond to client inquiries and resolve issues in a timely and professional manner.
  2. Coordinate with branch staff and clients/caregivers to schedule client/referral source evaluation, delivery, and repair appointments.
  3. Assist with the completion of work orders, including verification of client information, equipment detail entry, and eligibility for funding.
  4. Perform data entry and filing of documents, as well as assist with physical inventory and clerical support.
  5. Stay up-to-date with NSM's current and new policies and procedures, and complete continuing education requirements as assigned.

Requirements

  • High School Diploma or equivalent.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced office environment.
  • Strong customer service skills and a focus on client satisfaction.

What We Offer

At National Seating & Mobility, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.