Customer Engagement Associate
1 week ago
The ideal candidate will be a friendly, engaging, and dynamic individual with a strong commitment to customer satisfaction. Representing the LaBelle Winery brand effectively is crucial for success. A collaborative team spirit is essential.
Key Responsibilities:
- Welcome and educate guests at our inviting winery, ensuring each visitor's experience is exceptional, captivating, and unforgettable.
- Deliver consistent, outstanding customer service; we believe that attention to detail creates memorable experiences.
- Serve as the primary point of contact for customers, greeting them and addressing inquiries about our wines, culinary offerings, merchandise, history, and facilities.
- Engage with guests upon arrival.
- Manage incoming phone calls.
- Develop a thorough understanding of our wine selections, including descriptions and pairing suggestions.
- Offer wine samples to customers in various settings.
- Conduct informative tours of LaBelle Winery.
- Provide guests with travel and accommodation information.
- Assist in stocking and pricing merchandise.
- Handle routine sales transactions, including operating cash registers.
- Promote wine education among guests.
- Encourage membership in our wine and vineyard club, fostering strong customer relationships for repeat business and community recognition.
- Memorize the menu to provide thoughtful recommendations for food, wine, or beverages.
- Collaborate with kitchen staff to ensure a prompt and satisfactory experience.
- Maintain a pleasant dining atmosphere with enthusiasm.
- Ensure compliance with sanitation, safety, and alcohol beverage control regulations to protect the establishment and patrons.
- Possess a strong sales-driven mindset; profitability in tastings is essential.
- Ability to lift up to 45 lbs regularly.
- Capable of enduring physical activity, including standing for extended periods, bending, and walking.
- Perform additional duties as assigned.
Qualifications:
- Exceptional customer service skills with a focus on exceeding expectations.
- Able to thrive in a fast-paced environment.
- Strong work ethic and initiative.
- Accurate cash handling and point of sale operation skills.
- Team-oriented.
Experience:
- High School Diploma.
- Minimum of 2 years of bartending and/or serving experience.
- Food service certification (optional).
Schedule: Part-time/Full-time, Wednesday to Sunday, including weekends and holidays as required.
Compensation: $14.00 per hour, plus tips.
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