Customer Engagement Associate

1 week ago


Derry, New Hampshire, United States LaBelle Winery Full time
Position Overview

The ideal candidate will be a friendly, engaging, and dynamic individual with a strong commitment to customer satisfaction. Representing the LaBelle Winery brand effectively is crucial for success. A collaborative team spirit is essential.

Key Responsibilities:

  • Welcome and educate guests at our inviting winery, ensuring each visitor's experience is exceptional, captivating, and unforgettable.
  • Deliver consistent, outstanding customer service; we believe that attention to detail creates memorable experiences.
  • Serve as the primary point of contact for customers, greeting them and addressing inquiries about our wines, culinary offerings, merchandise, history, and facilities.
  • Engage with guests upon arrival.
  • Manage incoming phone calls.
  • Develop a thorough understanding of our wine selections, including descriptions and pairing suggestions.
  • Offer wine samples to customers in various settings.
  • Conduct informative tours of LaBelle Winery.
  • Provide guests with travel and accommodation information.
  • Assist in stocking and pricing merchandise.
  • Handle routine sales transactions, including operating cash registers.
  • Promote wine education among guests.
  • Encourage membership in our wine and vineyard club, fostering strong customer relationships for repeat business and community recognition.
  • Memorize the menu to provide thoughtful recommendations for food, wine, or beverages.
  • Collaborate with kitchen staff to ensure a prompt and satisfactory experience.
  • Maintain a pleasant dining atmosphere with enthusiasm.
  • Ensure compliance with sanitation, safety, and alcohol beverage control regulations to protect the establishment and patrons.
  • Possess a strong sales-driven mindset; profitability in tastings is essential.
  • Ability to lift up to 45 lbs regularly.
  • Capable of enduring physical activity, including standing for extended periods, bending, and walking.
  • Perform additional duties as assigned.

Qualifications:

  • Exceptional customer service skills with a focus on exceeding expectations.
  • Able to thrive in a fast-paced environment.
  • Strong work ethic and initiative.
  • Accurate cash handling and point of sale operation skills.
  • Team-oriented.

Experience:

  • High School Diploma.
  • Minimum of 2 years of bartending and/or serving experience.
  • Food service certification (optional).

Schedule: Part-time/Full-time, Wednesday to Sunday, including weekends and holidays as required.

Compensation: $14.00 per hour, plus tips.


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