Customer Experience Specialist
3 weeks ago
**Job Overview**
At Under Armour, we are committed to empowering individuals who strive for excellence, and our core values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes, and Stand for Equality - serve as a guiding force for our teams and the qualities expected of every teammate. Our values define and unite us, fostering an environment where innovation thrives, and teamwork is paramount.
The Sales Associate plays a pivotal role in driving store sales and KPI targets by embodying these values to deliver an unparalleled experience for our athletes when they visit Under Armour. This part-time position reports to the Store Manager and is responsible for executing routine duties to support store operations. In the absence of the Stock Specialist, the Sales Associate assumes additional responsibilities.
**Key Responsibilities**
- Provide direct sales assistance to athletes to meet sales KPI targets set by the Retail Store Manager
- Deliver omni-channel requests in line with UA process and policy through digital experiences that align with the brand's service model
- Model the UA service culture and customer expectations when assisting athletes
- Incorporate product knowledge into the selling process by participating in training
**Requirements**
To be considered for this role, you must meet the following minimum requirements:
- At least 16 years old (or 18 years old in CA)
- Available to work a flexible schedule
- Comfortable with or willing to learn technology (such as computers, hand-held, and mobile devices)
- Strong communication skills
- Ability to perform essential functions of the role
You will be considered a top candidate if you also have previous work experience, particularly in a customer-facing role. Additionally, proficiency in local languages and fluency in English are highly valued.
**Salary and Benefits**
This seasonal part-time role comes with a competitive hourly wage of $15.00-$16.88 per hour, depending on location and experience. Furthermore, Under Armour offers a generous teammate discount (50% off full-price items and 30% off sale or outlet items), priority consideration for future seasonal hiring periods, opportunities for regular part-time and full-time roles, and flexible work schedules available.
**Why Join Us?**
At Under Armour, we believe in empowering individuals to reach their full potential. As a member of our team, you will have access to ongoing training and development opportunities, the chance to work with like-minded individuals who share your passion for sports and fitness, and the opportunity to contribute to a dynamic and inclusive work environment.
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