IT Operations Excellence Manager

4 weeks ago


Dunkirk, New York, United States TalTeam Full time
Job Overview: As a Configuration Management Process Lead, you will play a critical role in ensuring the smooth operation of our IT infrastructure. You will be responsible for developing and implementing best practices, processes, and standards for configuration management.

We are looking for a highly experienced professional with a strong background in IT operations and configuration management. A minimum of 6+ years' experience in this field is required, and a Bachelor's degree in computer science or a related field is also necessary. An ITIL certification is preferred but not required.

The estimated salary for this position is $90,000 - $125,000 per year, based on experience and location.

About Our Company: TalTeam is a leading provider of IT services, dedicated to delivering innovative solutions that meet the needs of our clients. We pride ourselves on our commitment to excellence, diversity, and inclusion.

Key Responsibilities:
  1. Develop and implement best practices, processes, and standards for configuration management.
  2. Ensure the overall quality and governance of our configuration management process.
  3. Collaborate with IT leadership and stakeholders to identify areas for improvement and develop solutions.

Requirements:
  • 6+ years' experience in Configuration Management in an IT operations environment.
  • Bachelor's degree in computer science or a related field.
  • Strong understanding of CMDB structure, MID servers, and the ServiceNow platform.
  • Excellent communication and problem-solving skills.


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