Frontline Support Specialist

7 days ago


Syracuse, New York, United States w3r Consulting Full time
About the Role: We are seeking a highly skilled Frontline Support Specialist to join our team at W3r Consulting. In this role, you will be responsible for providing exceptional customer service and support to internal and external clients.

You will be working closely with our team to resolve customer inquiries via telephone, email, and other communication channels. You will also be responsible for meeting statistical performance measures, such as length of call and daily call volume, to ensure the highest level of customer satisfaction.

We are looking for an individual who is able to multitask in a fast-paced environment while maintaining high accuracy and professionalism. The ideal candidate will have excellent oral, written, and listening skills, as well as the ability to handle stressful situations in a calm and polite manner.

The salary range for this position is $45,000 - $55,000 per year, depending on experience and qualifications.

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