Mortgage Loan Specialist

1 week ago

Kingsport, Tennessee, United States FIRST BANK AND TRUST COMPANY Full time
Job Overview

First Bank and Trust Company is looking for a dedicated Mortgage Loan Specialist to join our team. This role is essential in assisting Loan Officers by managing the processing of new and renewal loans, ensuring compliance with the bank's established policies and procedures. The ideal candidate will possess a diverse range of banking experience and the ability to implement, oversee, and monitor all necessary processes and tasks.

KEY RESPONSIBILITIES:

  • Prepare initial and final loan documentation.
  • Request credit assessments, appraisals, title investigations, and environmental evaluations.
  • Draft correspondence, organize and maintain records, and provide additional operational and administrative support as needed.
  • File and/or digitize relevant loan documents.
  • Conduct interviews with clients to gather credit and financial data.
  • Receive and process consumer loan applications.
  • Log and evaluate declined and withdrawn loan applications.
  • Track maturing loans to ensure timely renewals.
  • Review collection reports to minimize overdue loan payments.
  • Maintain ongoing communication with clients to facilitate a smooth loan process.
  • Process paid-off loans, including preparing and recording necessary releases.
  • Manage incoming and outgoing correspondence for the loan department.
  • Support operational functions for the note department.
  • Oversee loan exception tracking and resolution, collaborating with involved parties such as attorneys and title companies.
  • Engage loan officers as needed to resolve exceptions.
  • Verify insurance policies and monitor renewals.
  • Assist with NSF/Overdraft reports.
  • Provide assistance to customers regarding loan and deposit inquiries.
  • Support tellers and customer service representatives with general banking questions.
  • Process wire transfers for both loan and deposit clients, notifying the Wire Department accordingly.
  • Respond to inquiries regarding returned checks.
  • Answer phone calls and assist customers with balance inquiries, transfers, and payments.
  • Welcome customers and walk-ins.
  • Demonstrate knowledge of and promote all First Bank and Trust products.
  • Cross-sell banking products and services.
  • Perform other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High school diploma or equivalent is required.
  • Associate's degree in Accounting, Business, Finance, Communications, or Marketing is preferred.
  • A minimum of three years of customer service experience is preferred.

SKILLS AND ABILITIES:

  • Exceptional listening, written, and verbal communication skills.
  • Strong leadership and interpersonal abilities.
  • Capability to manage confidential information.
  • Proficient in Microsoft Word and Excel.
  • Excellent networking skills.
  • Detail-oriented and organized.
  • Professional demeanor.

BENEFITS:

  • Medical, Dental, and Vision Insurance.
  • 401K/ESOP Plan.
  • Life Insurance.
  • Flexible Spending Accounts.
  • Long-Term Disability Insurance.
  • Group Policies (Accident, Hospital & Critical Illness).
  • AFLAC Individual Policies (Short-Term Disability & Cancer).
  • Leave benefits including Vacation, Sick, Marriage, and Bereavement.

COMPLIANCE: Employees are responsible for acquiring and maintaining knowledge of State and Federal Banking regulations and policies relevant to their position.

PHYSICAL DEMANDS: The physical demands described are representative of those required to successfully perform the essential functions of this role. Regular communication is necessary, and the employee may frequently stand, walk, and sit. Occasional lifting of up to 25 pounds may be required.

WORK ENVIRONMENT: This position is based in a typical office setting.

CONFIDENTIALITY: Employees must not use confidential information for personal gain or disclose it to unauthorized individuals.

The details provided in this job description are intended to outline the general nature and level of work performed. They are not exhaustive of all responsibilities, duties, and skills required. Employees may be assigned additional duties as necessary. All employees are expected to:

  • Encourage teamwork and collaboration.
  • Assist in training and guiding fellow employees.
  • Maintain a clean and safe work environment.
  • Deliver high-quality products and services to customers.
  • Understand and apply quality improvement processes.
  • Adhere to corporate policies and procedures.

First Bank and Trust Company is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran

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