Customer Service Representative

2 weeks ago


York, Pennsylvania, United States Safelite Full time
About the Role

The Customer Advocate is a key member of our team at Safelite, responsible for delivering exceptional customer experiences. This role requires a high level of organization, energy, and professionalism to manage administrative processes, schedule appointments, and resolve customer concerns efficiently.

Key Responsibilities
  • Welcome and serve in-shop customers, resolving issues quickly and creatively.
  • Manage incoming calls, emails, and faxes for service issues, pricing, warranties, and more.
  • Confirm and complete work order information, including insurance verification and additional parts.
  • Process administrative tasks such as buyouts, invoices, and credit memos.
  • Review orders from the national contact center and manage dealer part orders.
Requirements
  • High School Diploma/GED/Equivalent required.
  • 1-3 years of telephone operations or business administration experience.
  • Ability to provide world-class customer service in a fast-paced environment.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.
What We Offer

Competitive weekly base pay starting at $18/hour, a benefits package valued at over $10k, and opportunities for tuition reimbursement and professional growth.



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