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Veterinary Front Desk Associate
2 months ago
The Veterinary Receptionist is the first point of contact for clients and plays a crucial role in creating a positive and welcoming experience for pet owners. This position requires exceptional communication and interpersonal skills, as well as the ability to multitask and handle sensitive situations.
Key Responsibilities- Client Communication: Greet clients and pets by name, answer phone calls, and respond to client inquiries in a professional and courteous manner.
- Scheduling and Coordination: Schedule appointments and surgeries, make confirmation calls, and ensure accurate documentation of client conversations.
- Financial Transactions: Process payments, manage client accounts, and maintain accurate financial records.
- Administrative Support: Assist veterinarians, technicians, and other staff members with daily tasks, including preparing medical records and scanning documents.
- Product and Service Advice: Provide clients with information on veterinary services, products, and wellness recommendations.
- Excellent Communication Skills: Ability to communicate effectively with clients, staff, and veterinarians.
- Computer Literacy: Proficiency in using computer systems, including medical records and communication tools.
- Veterinary Terminology: Working knowledge of veterinary terminology, including pronunciation, spelling, and meaning.
- Attention to Detail: Ability to maintain accurate records and handle sensitive information.
- Teamwork and Adaptability: Willingness to work in a fast-paced environment and adapt to changing situations.
