Automotive Service Team Lead

1 week ago


Waterloo, Iowa, United States Brakes Plus Full time

About Brakes Plus

Brakes Plus is a leading provider of automotive repair services, dedicated to delivering exceptional experiences to our valued customers. With a strong focus on quality and customer satisfaction, we strive to attract and retain top talent by prioritizing our team members' well-being.

Job Summary

We are seeking a highly motivated and experienced Automotive Service Team Lead to join our team. As a key member of our service department, you will be responsible for leading by example, fostering a motivated team environment, and ensuring a seamless customer experience.

Key Responsibilities

  • Customer Interaction

Interact with customers to address sales and service needs, providing exceptional customer service and ensuring customer satisfaction.

Team Leadership

Lead by example, fostering a motivated team environment and collaborating with the Service Team to enhance their performance.

Service Department Oversight

Supervise technicians and service personnel, ensuring a seamless customer experience and maintaining high-quality service standards.

Performance Evaluation

Evaluate performance and productivity, identifying areas for improvement and implementing strategies to enhance team performance.

Inventory Management

Manage parts inventory and safety protocols, ensuring compliance with industry standards and company policies.

Store Safety and Compliance

Ensure store safety and compliance, conducting regular inspections and implementing corrective actions as needed.

Equipment Maintenance

Oversight of equipment layout and maintenance, ensuring optimal performance and minimizing downtime.

Quality Control

Conduct proper inspections, ensuring high-quality service standards and customer satisfaction.

Requirements

  • Leadership and Management

Strong leadership and management abilities, with a proven track record of leading high-performing teams.

Industry Experience

Minimum 2 years' experience in a fast-paced automotive repair service environment, with a strong understanding of industry standards and best practices.

Communication and Organizational Skills

Excellent organizational and communication skills, with the ability to effectively interact with customers, team members, and management.

Customer-Centric Approach

A customer-centric approach, with a strong focus on delivering exceptional customer experiences and ensuring customer satisfaction.

Team Player

A team player with a strong commitment to teamwork and collaboration, with a proven track record of working effectively in a fast-paced environment.

OSHA Knowledge

Knowledge of OSHA regulations and industry standards, with the ability to ensure compliance and maintain a safe working environment.

Valid Driver's License

A valid driver's license, with a clean driving record and the ability to travel to various locations as needed.

Benefits

Brakes Plus offers a range of benefits to support your well-being and that of your family, including medical and dental coverage, retirement plans, and paid leave. Your health, wealth, and peace of mind matter to us.



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