Automotive Service Team Lead
1 week ago
About Brakes Plus
Brakes Plus is a leading provider of automotive repair services, dedicated to delivering exceptional experiences to our valued customers. With a strong focus on quality and customer satisfaction, we strive to attract and retain top talent by prioritizing our team members' well-being.
Job Summary
We are seeking a highly motivated and experienced Automotive Service Team Lead to join our team. As a key member of our service department, you will be responsible for leading by example, fostering a motivated team environment, and ensuring a seamless customer experience.
Key Responsibilities
- Customer Interaction
Interact with customers to address sales and service needs, providing exceptional customer service and ensuring customer satisfaction.
Team LeadershipLead by example, fostering a motivated team environment and collaborating with the Service Team to enhance their performance.
Service Department OversightSupervise technicians and service personnel, ensuring a seamless customer experience and maintaining high-quality service standards.
Performance EvaluationEvaluate performance and productivity, identifying areas for improvement and implementing strategies to enhance team performance.
Inventory ManagementManage parts inventory and safety protocols, ensuring compliance with industry standards and company policies.
Store Safety and ComplianceEnsure store safety and compliance, conducting regular inspections and implementing corrective actions as needed.
Equipment MaintenanceOversight of equipment layout and maintenance, ensuring optimal performance and minimizing downtime.
Quality ControlConduct proper inspections, ensuring high-quality service standards and customer satisfaction.
Requirements
- Leadership and Management
Strong leadership and management abilities, with a proven track record of leading high-performing teams.
Industry ExperienceMinimum 2 years' experience in a fast-paced automotive repair service environment, with a strong understanding of industry standards and best practices.
Communication and Organizational SkillsExcellent organizational and communication skills, with the ability to effectively interact with customers, team members, and management.
Customer-Centric ApproachA customer-centric approach, with a strong focus on delivering exceptional customer experiences and ensuring customer satisfaction.
Team PlayerA team player with a strong commitment to teamwork and collaboration, with a proven track record of working effectively in a fast-paced environment.
OSHA KnowledgeKnowledge of OSHA regulations and industry standards, with the ability to ensure compliance and maintain a safe working environment.
Valid Driver's LicenseA valid driver's license, with a clean driving record and the ability to travel to various locations as needed.
Benefits
Brakes Plus offers a range of benefits to support your well-being and that of your family, including medical and dental coverage, retirement plans, and paid leave. Your health, wealth, and peace of mind matter to us.
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