Customer Service Representative

2 weeks ago

Tampa, Florida, United States USAA Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Bank Customer Service Representative. As a key member of our contact center, you will play a critical role in delivering exceptional service to our members, providing solutions to their financial needs, and promoting USAA's banking products and services.

Key Responsibilities
  • Handle inbound member calls in a fast-paced contact center environment, utilizing effective communication and critical thinking skills to identify member needs and provide relevant solutions.
  • Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition.
  • Advise and educate members on available USAA digital tools and resources to improve the user experience.
  • Provide outstanding member service by demonstrating empathy, active listening, and professionalism.
  • Apply strong time and call management skills in assisting members with banking needs.
Requirements
  • High School Diploma or equivalent.
  • Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products.
  • Ability to prioritize and multi-task while navigating through multiple business applications.
  • Strong interpersonal and communication skills.
  • Successful completion of a job-related assessment is required.
What We Offer

USAA offers a competitive salary range of $43,680 - $44,680, as well as a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, and paid time off. We also offer career path planning and continuing education to support your professional growth.

USAA is an Equal Opportunity Employer and welcomes applications from diverse candidates. By applying, you consent to your information being transmitted to the Employer through their data processor SonicJobs.

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