Quality Assurance Specialist
7 days ago
We are seeking a highly skilled Quality Assurance Specialist to join our team at Synergy Global Technologies Inc.
The successful candidate will be responsible for developing and maintaining programs, databases, and reports to standardize consumer affairs support.
Key Responsibilities:
- Manage consumer inquiries, requests, and concerns regarding GOYA branded products
- Maintain and prioritize consumer contacts received through various communication channels
- Obtain relevant information from consumers and provide positive outcomes
- Handle high volumes of consumer intakes and route to appropriate departments, summarizing data
- Utilize excellent follow-up and follow-through skills, as well as strong people skills
- Effectively communicate with consumers and internal stakeholders
Requirements:
- 5+ years of experience in consumer affairs or customer support for a consumer products company
- Proficiency in MS Office, Zen Desk, Quicken, and statistics
We offer a dynamic work environment and opportunities for growth and development.
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