IT Quality Assurance Specialist

6 days ago

Jersey City, New Jersey, United States Arhaus Full time
Job Title: IT Quality Assurance Analyst

The IT Quality Assurance (QA) Analyst will oversee the activity of the offshore QA team. They are responsible for overall QA processes, methodologies, and test strategy improvements, including developing, implementing, and maintaining a system of quality and reliability testing, resource planning, and hiring for the testing of the organization's IT systems, products, and/or development processes.

Key Responsibilities:
  • Build a comprehensive working knowledge of entire end-to-end systems and processes to support all testing needs.
  • Establish, maintain, and oversee all aspects of QA processes and methodologies to ensure effectiveness and alignment with industry best practices and Sarbanes-Oxley (SOX) compliance.
  • Maintains compliance with internal controls as required.
  • Identifies and sets appropriate quality standards goals and KPIs for quality across the organization and all initiatives.
  • Coordinates and facilitates testing activities with the QA Team, IT Leads, and key business partners, Third-Party subject matter experts, and stakeholders, including environment set up, installation, test case preparation, and execution.
  • Lead test team triage meetings with appropriate IT and key business stakeholders and provide information and advice to the team to help make decisions.
  • Develops, implements, and manages test plans, quality strategies, and processes to ensure that output meets required specifications for quality, function, and reliability prior to delivery across all related IT systems and services.
  • Track and manage goals and progress and communicate to senior management.
  • Prioritize testing activities.
  • Manage proper execution of different types of testing (functional, integration, end-to-end, performance, user acceptance testing, etc.) and participate as needed to support initiatives.
  • Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; and develop root cause analyses and recommends and facilitates corrective actions for solutions to the identified issues.
  • Develop and implement reliable, automated tests using testing tools.
Supervisory Responsibilities:
  • Onboards offshore quality assurance staff.
  • Facilitate and lead QA team meetings.
  • Lead QA team on overall testing activities, approaches, and strategies, working with offshore team to oversee the daily workflow and schedules of the QA staff and testing initiatives.
  • Conducts performance evaluations that are timely and constructive.
  • Provides support to QA team on systems, policies, procedures, and core processes.
  • Handles discipline and termination of employees in accordance with company policy.
Requirements:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills, ability to build trusted partnerships across the organization.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Knowledge of quality assurance terminology, methods, and tools.
  • Demonstrated knowledge of testing best practices, version control practices, and defect management practice.
  • Strong analytical, problem-solving, and decision-making skills.
  • Strong supervisory and leadership skills.
  • Proficient with Microsoft Office Suite and experience with quality management systems and processes.
Preferred:
  • Experience with Testing Automation.
  • Understanding of Agile/Scrum methodology and how QA functions within it.
Requirements:
  • Bachelor's degree in Business, Engineering, or related experience.
  • Three to five years of experience in related testing field required with lead or supervisory experience required.
  • Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor related to the Retail industry preferred.
  • Retail or Supply Chain experience preferred.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

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