Justice Cannabis Advocate

7 days ago

Scranton, Pennsylvania, United States Justice Cannabis Co Full time
Job Summary

The Patient Care Associate is a key member of our team, responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process.

Key Responsibilities
  • Sales and Customer Service
    • Ensure the consistent delivery of an exceptional customer experience
    • Assist customers in product selection based on defined treatment plans and product availability
    • Achieve daily/weekly sales objectives by fulfilling customer requests and identifying opportunities to introduce new and alternative products
  • Product Knowledge and Education
    • Educate customers on product attributes and usage
    • Ensure customers are accurately logged into the patient tracking system
    • Perform sales transactions in compliance with all regulations governing the sale of cannabis products
  • Administrative and Operational Tasks
    • Complete accurate sales documentation
    • Ensure transactions are entered in point-of-sale and inventory management systems in compliance with state regulations
    • Assist in maintaining a safe, clean, and organized dispensary environment
Requirements
  • Two or more years of experience working in a retail or hospitality environment with cash handling responsibility
  • Demonstrated passion for delivering an exceptional customer experience
  • Fast-paced, high volume retail sales experience preferred
  • Must be at least 21 years of age and possess a valid driver's license or state ID
  • Must pass all required background checks, certifications, and DOH affiliation requirements
  • Professional written and verbal communication and interpersonal skills
  • Must have strong organizational skills, high attention to detail and the ability to multi-task
Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching into cabinets and displays to show and review product.

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