Inventory Management Specialist

4 weeks ago

Fayetteville, North Carolina, United States Walgreens Full time
Job Description:

As an Inventory Specialist at Walgreens, you will be responsible for executing and monitoring inventory best practices and standard operating procedures for the entire store. This includes receiving, counting, ordering, and facilitating returns of inventory. You will also be responsible for championing On-Shelf Availability and ensuring the accuracy of planograms.


Responsibilities:

  • Execute and monitor inventory best practices and standard operating procedures for the entire store.
  • Receive, count, order, and facilitate returns of inventory.
  • Champion On-Shelf Availability and ensure the accuracy of planograms.
  • Review and coordinate the proper use of reports and system applications to ensure accurate front end and pharmacy on-hand balances and pricing.
  • Execute and maintain front end and pharmacy asset protection techniques, and file claims for warehouse and vendor overages, shortages, order errors, or damaged goods.
  • Open and close the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.

Customer Experience:

  • Engage customers by greeting them and offering assistance with products and services.
  • Resolve customer issues and answer questions to ensure a positive customer experience.

Operations:

  • Execute and coach team members on warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.
  • Scan in all deliveries while the vendor is still in the store, including common carrier deliveries, and focus on One Box receiving.
  • Verify all pharmacy shipments are posted for products physically received at the store, and complete or verify postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders, and accurately report any shortages or damaged product.
  • Complete On-Shelf Availability (OSA) end-to-end process, including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, and complete scan outs/scan outs returns on all subscribed departments including vendor/DSD departments and pharmacy scan outs.
  • Complete pharmacy inventory activities, including pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns, and facilitate excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock.
  • Complete execution of all pricing activities, including price changes, markdowns, and markdowns deletes, and be responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.
  • Support front end and pharmacy ordering by ordering expense items, monitor pharmacy manual orders to identify excess orders, maintain consigned inventory and orders as required, and ensure all designated pull & quarantine item on-hands are updated and placed in the designated holding area.
  • Maintain accurate inventory counts and maintain the accuracy of on-hand quantities, including basic departments, stockroom, overstock locations, and under the supervision of the pharmacist-in-charge, maintain accurate inventory counts and accuracy of on-hand quantities in pharmacy and complete pharmacy smart counts.
  • Ensure the store maintains inventory compliance with state and local laws regarding regulated products, and assist in the maintenance of inventory records, including receiving and posting of all products (in the front-end) received at the store in all inventory systems.
  • Help prepare for physical inventory and support the physical inventory day activities, including preparing sales floor, stockroom, and pharmacy for inventory and auditing the third party team on the day of inventory.
  • Support keeping all counters and shelves clean and well merchandised, and be knowledgeable of all store systems and equipment.
  • Assist and coach store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions, and package returns at Walgreens, and support execution of Pickup Program.
  • Responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids, and complete product returns, order voids, customer refunds, cash drops to safe, and provide change as requested for point of sale.
  • Comply with all company policies and procedures, and maintain respectful relationships with coworkers.
  • Complete any additional activities and other tasks as assigned.

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