Branch Operations Manager

2 weeks ago


Plano, Texas, United States Texans Credit Union Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Branch Manager to join our team at Texans Credit Union. As a key member of our branch team, you will play a vital role in driving sales and service excellence, leading and developing staff, and ensuring the smooth operation of our branch.

Key Responsibilities
  • Leadership and Development: Lead and develop branch staff to provide exceptional service to members, drive sales and revenue growth, and maintain a highly motivated and well-trained team.
  • Sales and Service: Assist in creating and maintaining a sales and service environment that meets or exceeds member expectations, and monitor key products and sales to ensure profitable and sound business practices.
  • Operations: Assist in evaluating job performance, monitoring branch activity, and ensuring compliance with federal laws and regulations.
  • Staff Management: Schedule adequate staff, ensure proper documentation, and maintain minimal quality control errors.
  • Training and Development: Ensure staff receives ongoing training on security and robbery procedures, products and services, and other necessary information.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Minimum 2-3 years supervisory experience in a branch environment and 2-3 years sales/service experience in a retail and/or financial institution environment.
  • Skills: Excellent member service skills, exceptional interpersonal and oral communication skills, basic computer and typing skills, and excellent time management and organizational skills.


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