Patient Service Technician

2 weeks ago

Morrisville, North Carolina, United States Apria Full time
About the Job

We are seeking a highly skilled and compassionate Patient Service Technician to join our team at Apria Healthcare. As a Patient Service Technician, you will play a critical role in delivering and picking up equipment from homecare patients, ensuring they receive the necessary medical supplies and equipment to manage their conditions.

Key Responsibilities
  • Deliver and pick up equipment from homecare patients, setting up equipment and instructing patients on its use.
  • Schedule and organize daily deliveries and pickups according to geographic territory, loading and unloading durable medical or infusion equipment, oxygen, and medical supplies onto delivery vehicles.
  • Comply with all applicable regulatory requirements, including providing documents needed for the driver qualification file and adhering to hours of service, daily log, hazardous materials, and vehicle inspection and maintenance regulations.
  • Complete necessary paperwork, including daily delivery logs, pick-up and delivery forms, reimbursement documents, and vehicle maintenance logs, and distribute paperwork to appropriate personnel.
  • Notify supervisor if any of the following items are discovered in the patient's home: physical abuse of any family member, home environment is unsafe for the care ordered, unsanitary conditions, or insufficient food for children.
Requirements
  • Education or experience equivalent to a high school diploma is required.
  • At least one year of related work experience is required.
  • Must be at least 21 years of age or older at the time of hire.
  • Minimum of three years of driving history required.
  • Must possess a valid Driver's license.
  • Successful completion of Apria Healthcare's Driver Training Program.
  • Must meet job-related requirements to comply with D.O.T., F.D.A., and Joint Commissions regulations.
Skills and Abilities
  • Business Acumen
  • Problem Solving/Analysis
  • Communication Proficiency
  • Personal Effectiveness/Credibility
  • Basic computer skills
  • English (reading, writing, verbal)
  • Basic math skills
Work Environment

While performing the duties of this job, the employee will be exposed to a moderate level of noise, dust, fumes, and odors. The employee will be required to work in a variety of environments, including indoor and outdoor settings, and may be required to ride in company delivery vehicles and accompany employees on deliveries and enter into patient homes.

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