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Customer Engagement Specialist

2 months ago

South Bend, Indiana, United States Bob's Discount Furniture Full time
Role Overview

As a Customer Engagement Specialist, you will be responsible for creating a welcoming atmosphere for our customers. Your primary focus will be to:

  • Welcome and Connect: Greet customers warmly and engage them in conversation to understand their home furnishing aspirations.
  • Identify Needs: Utilize your expertise to uncover customer needs and preferences, guiding them towards achieving their design goals.
  • Deliver Exceptional Service: Provide outstanding customer service that ensures a memorable shopping experience.
  • Build Relationships: Establish rapport with clients, fostering trust and loyalty through personalized interactions.

In this role, you will play a crucial part in enhancing the overall customer experience at Bob's Discount Furniture, ensuring that every client leaves satisfied and inspired.