Food Service Manager

3 days ago


Iowa City, Iowa, United States Hy-Vee Full time
Job Title: Food Service Manager

At Hy-Vee, we're committed to providing exceptional customer service and a welcoming shopping experience. As a Food Service Manager, you'll play a key role in achieving this goal by leading our Market Grille team to deliver high-quality food and beverages to our customers.

Key Responsibilities:
  • Provide prompt, efficient, and friendly customer service, ensuring a positive experience for every customer.
  • Work closely with the District Store Director, Store Manager, and Assistant Managers to develop and implement strategies to drive sales and improve customer satisfaction.
  • Oversee the daily operations of the Market Grille department, including food preparation, presentation, and inventory management.
  • Supervise and train a team of food service employees to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Monitor and maintain high standards of food safety and sanitation, ensuring compliance with company policies and regulatory requirements.
  • Collaborate with the culinary team to develop and implement new menu items and promotions that meet customer demand and drive sales.
  • Manage inventory levels, ordering supplies, and controlling costs to ensure profitability.
  • Develop and implement strategies to improve customer engagement and loyalty, including social media and in-store promotions.
Requirements:
  • High school diploma or equivalent required; sanitation (food safety) courses a plus.
  • One year of experience in a similar role or related field.
  • Excellent communication and leadership skills, with the ability to motivate and train a team.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction and team performance.
Working Conditions:

This role requires frequent exposure to a cool environment, dampness, noise from equipment, and vibrations from some equipment. There are possible equipment movement hazards from slicers and choppers. There is daily exposure to cleaning chemicals and solvents. This is a fast-paced work environment.

Equipment used to perform the job includes cash registers, slicers, RPM systems, fryers, ovens, steamers, computers, fax machines, telephones, copiers, calculators, utensils, delivery vans, and various kitchen equipment.


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