Customer Engagement Associate
1 day ago
Founded in 1990, Housing Works is a pioneer in the social entrepreneurship movement. Our mission is to end the dual crises of homelessness and HIV/AIDS. We operate 10 high-end thrift shops in Manhattan and Brooklyn, as well as a Bookstore Cafe in Soho.
Salary: $17/hour
As a Customer Engagement Associate at Housing Works, you will work in our retail store environment to provide exceptional customer service, maximize sales, and support daily operations. Your commitment to excellent customer service and ability to work effectively in a team-oriented environment make you an ideal candidate for this role.
About the Role">
This position requires opening and closing the store in the absence of the Store Manager. You will be responsible for utilizing Housing Works' tools to ensure store operations and standards are met. Additionally, you will constantly review the store environment to improve operations and merchandising, ensuring that all staff and volunteers understand standards, organizational goals, and direction. To excel in this role, you must have excellent communication skills, both verbal and written, and be self-motivated with a strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS.
Required Skills and Qualifications">
Prior retail experience is preferred, but not necessary. A commitment to excellent customer service is essential, along with experience/knowledge of thrift store environments. You should also possess basic mathematical skills and knowledge of Microsoft Word, Excel, and web-based email applications. A flexible schedule, including weekends and holidays, is required. Finally, you must be able to stand, walk, kneel, and bend for long periods of time and lift up to 40 pounds.
Benefits">
Housing Works offers three comprehensive healthcare plans, allowing you to choose based on your priorities and budget. The company covers most of the plan, with you paying a portion based on your salary. You will begin accruing PTO immediately, earning up to 30 days in the first year. An educational benefit is also available, providing tuition loan reimbursement, tuition costs, and text book funding. Housing Works provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetics. Lastly, this position is included in a bargaining unit represented by the Retail Wholesale and Department Store Union (RWDSU), which may become covered by a collective bargaining agreement.
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