Enterprise IT Manager

2 weeks ago


Washington, United States General Dynamics Information Technology Full time
About the Role

We are seeking a highly skilled IT Service Desk Manager to join our team at General Dynamics Information Technology (GDIT). As an IT Service Desk Manager, you will be responsible for supervising and coordinating activities of IT Service Desk Specialists, Coordinators or Technicians. You will identify, troubleshoot, or resolve information systems problems to minimize down time of applications and personnel.

The successful candidate will have hands-on experience with ServiceNow, demonstrated ability using ServiceNow and ITIL v4 expertise to proactively track, monitor, and improve service delivery and end user support. They will also have extensive knowledge of company policies, processes, and procedures - understanding of company strategic goals and how they align to business operations.

This is a great opportunity for a seasoned IT professional to lead our IT Service Desk team and contribute to the success of GDIT.



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