Member Experience Specialist II
2 days ago
We are seeking a highly skilled and customer-focused Member Experience Specialist II to join our team at Kirtland Federal Credit Union. As a key member of our team, you will be responsible for creating an exceptional member experience by providing top-notch service, identifying needs, and developing financial relationships.
Key Responsibilities:- Perform a broad variety of member service functions, including teller transactions, cash handling, account maintenance, and opening new accounts.
- Identify needs, develop financial relationships, and consistently provide members with opportunities for appropriate loan and deposit products and services.
- Generate and process loan applications for all consumer lending products, vehicle loans, credit cards, signature loans, and share secured loans.
- Maintain and balance a cash drawer, adhering to Credit Union policies and procedures.
- Prepare and evaluate information which reflects the current credit worthiness of members and prepare consumer loans for underwriting approval based on KCU lending policies and procedures.
- High School Diploma or GED required.
- Minimum of one year's cash handling, sales, and customer service experience - preferred but not required.
- Previous lending or sale experience preferred.
- Experience with IRA and other consumer deposit products preferred.
- Proven member service skills and the ability to resolve problems independently or to escalate as needed to promote member satisfaction.
- A highly competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
Kirtland Federal Credit Union is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.
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