Customer Experience Associate
3 weeks ago
We are a leading financial services company dedicated to providing innovative solutions to our clients. Our team is passionate about delivering exceptional service and building long-term relationships with our customers.
Job Description
This is an exciting opportunity to join our team as a Client Service Associate, where you will be responsible for managing client relationships, providing timely and professional responses to client requests, and collaborating with internal teams to resolve complex client issues.
Responsibilities
- Serve as the primary point of contact for client inquiries and issues
- Respond to client requests in a timely and professional manner
- Maintain accurate records of client interactions and transactions
- Identify client needs and provide appropriate solutions or escalate when necessary
- Assist in onboarding new clients by providing information and resources
- Collaborate with internal teams to resolve complex client issues
Qualifications
- High school diploma or equivalent required; bachelor's degree preferred
- Proven experience in customer service or client-facing roles
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced environment
Benefits
- Competitive salary ranging from $65,000 to $85,000 per year
- Comprehensive health, dental, and vision insurance
- Generous paid time off and holiday schedule
- Opportunities for professional development and career advancement
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