Customer Support Specialist

1 week ago


Lemoyne, Pennsylvania, United States Wesco Full time

At Wesco, we are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist at Wesco, you will be responsible for providing exceptional customer service by responding to customer inquiries via phone, email, and in-person. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring customer satisfaction and loyalty.

We estimate the annual salary for this position to be around $50,000-$60,000 based on national averages and industry standards.

About the Role

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will be responsible for:

  • Responding to customer inquiries and resolving issues in a timely and professional manner;
  • Analyzing customer needs and referring them to other departments as necessary;
  • Processing payments for cash account customers;

You will also be expected to maintain accurate records of customer interactions and provide feedback to management on customer trends and concerns.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent;
  • Excellent communication and problem-solving skills;
  • Ability to work in a team environment;
  • Basic computer skills and knowledge of software applications.

We offer a competitive benefits package, including health insurance, paid time off, and opportunities for career growth and development.



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