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Medical Office Coordinator

2 months ago

Alpine, Texas, United States CareerNation Full time
Job Summary

We are seeking a highly skilled and detail-oriented Medical Office Coordinator to join our team at CareerNation. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our medical practice.

Key Responsibilities
  • Provide quality customer service to patients and visitors, responding to inquiries and resolving issues in a timely and professional manner.
  • Verify and update patient account information, ensuring accuracy and compliance with front desk policies and procedures.
  • Collaborate with the Insurance Verification team to maintain knowledge of insurance plans and ensure accurate information is entered.
  • Maintain a clean and organized work area, as well as the patient waiting room, to ensure a positive patient experience.
  • Develop and maintain knowledge of individual physician scheduling requirements and preferences.
  • Uphold a professional image and environment at the front desk, providing a welcoming and respectful atmosphere for patients and visitors.
  • Perform related work as required, including responding to patient requests for information and providing support as needed.
Requirements
  • High school graduate with a minimum of two years' experience in customer service, preferably in a medical practice environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.