Clinical Specialist
3 weeks ago
Key Responsibilities:
- Complete patient registration, gathering and submitting pertinent patient information, including Medical History and Ocular Health data into EMR.
- Assist onsite doctors with patient care and eye examinations, clearly explaining the preliminary testing process to patients, administering each preliminary test, and accurately documenting the results in EMR.
- For patients with remote appointments, you will assist patients through the remote eye exam process, including pre-testing, specialty testing, and accurately documenting results in EMR.
- Transition patients to retail associates, conveying the recommendations of the doctor to the retail associate.
- Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
- Preauthorize insurance in accordance with standard operating procedures.
- In partnership with retail associates, schedule appointments and manage exam books according to Company guidelines, including contacting no shows and cancellations.
- Maintain patient flow to allow for doctor effectiveness.
- Answer patients' clinical questions in person and over the telephone, triage ocular emergencies, and schedule annual eye exams.
- Maintain complete and accurate patient records according to Company standards.
- Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
- Place diagnostic contact lens orders for patients and stock, notify patients when their contact lenses are available for dispensing.
- Have a working knowledge of contact lens brands and parameters, accurately pull contact lenses trials when requested by the doctor.
- Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies, ensuring equipment is covered nightly.
- Participate in specialized training of all responsibilities and complete required clinical certification(s).
- Ability to work flexible schedules to meet changing business demands, including traveling to other locations.
- One (1) year of related experience
- Optical or Healthcare background preferred
- Medical office/business professionalism required
- HS diploma, GED or equivalent related job experience
- Training provided
- Patient advocate
- Excellent customer service skills
- Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
- Very detail orientated and well organized
- Ability to communicate clearly and effectively with other associates and patients
- Work under stress with interruptions and deadlines
- Energetic and self-motivated
- Team player
- Excelling problem solving ability
- Ability to multi-task
- Exhibit empathy in all interactions
- Ability to read, analyze and interpret insurance forms
- Follow procedures and instructions
- Read English
- Operate and enter data into electronic software platforms efficiently and accurately
- Work changing schedules to meet business demands, including travel between stores
- Work inside store location
- Use computers, electronics tablets, and pre-testing instruments effectively
- Reach above shoulder continuously
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