Senior Registration Associate

3 weeks ago

Clifton Park, New York, United States Trinity Health Full time
Job Summary:

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. This role requires strong leadership skills, proficiency in Microsoft Office, and experience in delivering successful customer service.

Key Responsibilities:
  • Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows.
  • Ensure distribution of work throughout the team is sufficient to meet daily schedules.
  • Display leadership qualities and manage daily staffing needs in coordination with office and float pool managers.
  • Serve as a mentor and role model to all colleagues.
  • Schedule patient appointments to maximize patient access.
  • Handle all incoming calls and direct appropriately.
  • Register patients, obtain necessary consent forms, and patient demographic data.
  • Collect co-pay at check-in/or check-out when applicable.
  • Act as liaison between patients and clinical staff; monitor for delays and inform patient.
  • Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
  • Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned.
  • Obtain referrals for specialist office visits.
  • Consistently and accurately pass charges in accordance with office policies and procedures.
  • Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record.
  • Maintain patient confidentiality and adhere to HIPAA regulations.
  • Work cooperatively with all team members to ensure quality patient care at all times.
  • Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Requirements:
  • Strong leadership skills required.
  • Associate's degree preferred, High School Diploma/Equivalent Required.
  • Demonstrated proficiency with Microsoft Office product and other computer applications.
  • Demonstrated experience with delivering successful customer service.
  • Demonstrated experience with handling multiple priorities in a deadline-driven environment.
  • Managing difficult customers respectfully and without confrontation.
  • Previous medical office experience preferred.
  • Ability to lift 25 lbs.
Pay Range: $23.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion:

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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