Night Auditor

1 week ago


Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time
Job Title: Night Auditor

As a Night Auditor at Hampton Inn / Homewood Suites Houston Downtown, you will be responsible for ensuring the smooth operation of the front desk during the overnight shift. This includes checking in and checking out hotel guests, handling guest requests, and balancing revenue and expense transactions.

Key Responsibilities:

  • Check-in and check-out hotel guests in a professional and friendly manner
  • Anticipate and respond to guests' needs, ensuring a high level of customer satisfaction
  • Balance revenue and expense transactions, ensuring accuracy and attention to detail
  • Communicate with guests and hotel staff to resolve any issues or concerns
  • Perform other duties as assigned by management

Requirements:

  • 6 months or more experience at a hotel front desk, preferably as an auditor
  • Ability to work independently and as part of a team
  • Excellent communication and customer service skills
  • Ability to lift, pull, and push up to 25 pounds
  • Ability to work in a fast-paced environment

Work Environment:

The work environment is usually moderate, with occasional exposure to noise and stress. The physical demands of the job include standing, walking, and occasional lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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