Customer Service Ambassador

6 days ago


Sioux Falls, South Dakota, United States Dave & Buster Full time
About Us

Dave & Buster's is a unique entertainment destination that offers a dynamic and exciting work environment. Our team is dedicated to providing an unparalleled Guest experience through a combination of food, drinks, and games in a fun and welcoming atmosphere.

Job Summary

We are seeking a highly motivated and customer-focused Captain to join our team. As a Captain, you will be responsible for ensuring Guests' initial impressions of Dave & Buster's are positive and welcoming. You will guide our Guests through their Midway, retail, game rental, and dining experiences, while also enforcing house policies and maintaining the safety and security of the unit.

Key Responsibilities
  • Deliver an Exceptional Guest Experience: Provide timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
  • Act as an Ambassador: Assist Guests with all requests and answer questions as needed, while maintaining a positive attitude and enthusiasm.
  • Ensure Safety and Security: Act as an initial point of contact in matters concerning safety and security in all areas, including front door, Viewpoints, Midway, bar areas, kitchen, and back of house areas.
  • Maintain a Clean and Organized Environment: Assist with the maintenance and upkeep of the Viewpoint and Midway areas, as well as the cleanliness and organization of the rental equipment.
  • Assist with Special Events: Assist with the set up and break down of special events, as directed by management.
  • Provide Game Assistance: Provide game assistance by promptly notifying Support Technicians or Management as needed.
Requirements
  • Physical Demands: Work in environments with both hot and cold temperatures, work in noisy and fast-paced environments with distracting conditions, and lift and carry up to 30 pounds.
  • Availability: Work days, nights, and/or weekends as required.
  • Communication Skills: Must demonstrate ability to read and communicate in English.
Benefits

Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, and more. Our Captain position also offers an estimated salary range of $11.20 - $13 per hour.

Join Our Team

As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment. We are proud to be an E-Verify Employer where required by law.



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