IT Support Specialist

4 weeks ago


Pittston, Pennsylvania, United States ShipMonk Full time
Job Title: IT Support Specialist

ShipMonk is seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our warehouse operations team.

Key Responsibilities:
  • Asset tracking and management using asset tracking software
  • Providing technical support to team members and resolving IT-related issues
  • Maintaining warehouse armory and ensuring compliance with protocols and procedures
  • Communicating with leadership team on any deviations from standard operating procedures
  • Performing planned maintenance on technology equipment and supporting appliances
  • Providing excellent customer service to clients and internal personnel
Requirements:
  • 4+ years of related experience with technical certifications or higher
  • Preferably 2+ years of related experience and an associate's degree or higher in information technology
  • Ability to use different forms of technology, including WMS, Microsoft Office, and asset tracking applications
  • Ability to work with minimal supervision and take initiative
  • Ability to lift, carry, push, or pull up to 10 lbs., frequently up to 50 lbs., and occasionally up to and over 100 lbs.

ShipMonk is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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