Concierge - Part-Time Weekend
1 day ago
Gates Hudson & Associates is seeking a professional and polished Concierge to join our team. As a key member of our property management team, the Concierge will provide exceptional customer service, possess detailed knowledge of company policy and procedures, and perform essential functions related to the maintenance and accessibility of the building.
Responsibilities- Fulfill customer/resident requests in a timely and efficient manner
- Resolve resident concerns and address issues promptly
- Prevent solicitors from entering the community and maintain a secure environment
- Process marketing and resident account information in Yardi/Residential Portal
- Know and follow emergency key procedures, including key issuance, tracking, and Knox box locations
- Monitor cameras and ensure the safety and security of the community
- Ensure all visitors are properly greeted and registered
- Manage key issuance policy and control keyboard access
- Answer phones using company telephone greeting standards
- Administer packages and distribute mail to residents according to company policy
- Provide Concierge services for residents, including dry cleaning, event planning, and local directions
- Assist residents with move-in and move-out procedures
- Offer prospective residents information regarding the community
- Write work orders and ensure they are given to the appropriate staff member
- Follow-up on resident service requests
- Conduct courtesy calls to residents regarding cabs, packages, and deliveries
- Be aware of company goals for resident satisfaction and retention
- Handle all emergency situations according to the guidelines established in the Emergency Procedures manual
- Exceptional customer service and follow-through skills
- Organizational skills and ability to prioritize tasks
- Outgoing personality and ability to interact with customers face-to-face
- Self-motivation and ability to work with limited supervision
- Ability to set priorities, handle multiple tasks, and meet deadlines
- Strong communication skills, both oral and written
- Basic computer experience on Microsoft Office Products and Internet Navigation
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