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Customer Service Representative Senior

2 months ago

Grand Rapids, Michigan, United States Dover Corporation Full time

About the Role:

The Customer Service Representative Senior is a key member of the Grand Rapids Customer Service Team for a $100 million division of a large multi-national industrial leader. This role is responsible for providing exceptional customer service to distributors, processing orders, and expediting shipments.

Key Responsibilities:

  • Check the status of orders for distributors
  • Process orders, both stock and rush orders, and verify for accuracy
  • Look up serial numbers for pump identification
  • Issue, type, and mail RMA's
  • Expedite orders and shipments
  • Refer calls to distributors
  • Process order verification to meet with ISO for contract requirements
  • Account follow-up on payments
  • Perform all system documentation and communication to OEM accounts as assigned

Requirements:

  • High School Diploma or Equivalent
  • 5 years related experience and/or training; or equivalent combination and experience
  • Strong multi-tasking capabilities, able to prioritize and manage multiple projects concurrently
  • Excellent people skills and adaptable to change
  • Outstanding verbal, written, and interpersonal skills at all levels of the organization
  • Ability to multi-task and perform in a dynamic environment
  • Highly organized and efficient in approaching tasks
  • Strong team player, work ethic, and commitment to win, self-starter with ability to problem solve, anticipate, and avoid issues
  • Strong attention to detail, hands-on, and strive to execute
  • Interfaces with a wide array of individuals

About Dover Corporation:

Dover Corporation is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software, and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.