Patient Service Coordinator

4 days ago


Methuen, Massachusetts, United States Greater Lawrence Family Health Center Full time
Join Our Team as a Patient Service Representative

At the Greater Lawrence Family Health Center, we are seeking a highly skilled and bilingual Patient Service Representative to join our team. As a Patient Service Representative, you will play a vital role in ensuring that our patients receive the highest quality care and service.

Key Responsibilities:

  • Perform patient registration functions, including confirmation of appointments, updating demographic information, and insurance verification.
  • Answer incoming calls and provide excellent customer service, ensuring confidentiality and professionalism.
  • Review clinicians' schedules and resolve insurance issues to ensure patients have appropriate coverage for services.
  • Collect co-pays and issue receipts, balancing payments against receipts by the end of each shift.
  • Notify staff of patient arrivals and follow cancellation and rescheduling procedures.
  • Assist patients with enrollment in available insurance plans and provide information on benefits and coverage.

Requirements:

  • Bilingual in Spanish and English.
  • High School diploma or equivalent.
  • Training in a medical or administrative field.
  • Computer knowledge and excellent communication skills.
  • Ability to work flexible hours, including evenings and weekends.

About Us:

The Greater Lawrence Family Health Center is a mission-driven non-profit organization dedicated to providing high-quality patient care to residents throughout the Merrimack Valley. We offer a great working environment, comprehensive benefits, growth opportunities, and tuition reimbursement.



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