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Collections Specialist

2 months ago

Amarillo, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

About Us:
Perdue Brandon Fielder Collins & Mott LLP is a distinguished law firm established in Amarillo, Texas, specializing in collection services and legal representation for governmental entities. Our clientele includes various public sector organizations such as school districts, counties, and hospital districts.

Position Overview:
We are currently seeking a dedicated full-time team member for our Collections Department. This role is crucial in assisting with the recovery of overdue fines and fees through diverse communication methods and potential legal preparations.


Key Responsibilities:
  • Handle a high volume of incoming calls
  • Initiate outbound calls to account holders
  • Document all correspondence in the account management system
  • Conduct research to obtain owner contact details as necessary
  • Achieve daily, weekly, and monthly performance targets
  • Maintain accountability for call quality, attendance, and adherence to scheduled hours

Qualifications:
Experience:
  • Previous office experience is preferred
  • Experience in a legal, collections, or tax office environment is advantageous
  • Customer service experience is preferred

Education:
  • High School diploma or equivalent is required
  • Some college education is preferred

Skills and Competencies:
Essential Skills:
  • Excellent oral and written communication abilities
  • Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook
  • Capability to meet deadlines and manage tasks under pressure
  • Strong attention to detail
  • Ability to work independently and efficiently
  • Exceptional multitasking skills
  • Punctuality and reliability

Preferred Skills:
  • Strong decision-making capabilities
  • Conflict resolution skills to handle challenging customer interactions
  • Ability to thrive in high-pressure situations
  • Adaptability and teamwork to implement feedback for performance improvement

Work Environment:
This role primarily involves:
  • Extended periods of sitting at a computer
  • Frequent use of a headset for phone communication
  • On-the-job training and annual performance evaluations

Physical Requirements:
While performing the duties of this position, the employee is regularly required to walk, sit, speak, and hear. The employee may also need to stand, use hands for various tasks, and occasionally stoop or kneel. Specific vision abilities required include close vision and the ability to adjust focus.