Quality Assurance Specialist

4 weeks ago

Washington, Washington, D.C., United States Marriott Vacations Worldwide Full time
Job Summary

We are seeking a highly skilled Quality Assurance Executive to join our team at Marriott Vacations Worldwide. As a Quality Assurance Executive, you will be responsible for ensuring the quality and accuracy of our sales processes, reviewing contracts with customers, and providing exceptional service to our guests and owners.

Key Responsibilities
  • Assure complete and accurate processing of documents pertaining to sales.
  • Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
  • Review details of contracts with customers.
  • Focus on quality, accuracy, productivity, and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
  • Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
  • Leverage resources for providing service to guests and owners (e.g., Vacation Ownership Advisors) in an effective manner.
  • Fulfill requests from owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Requirements
  • Available to work a flexible schedule to include weekends and holidays.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
  • May be asked to operate company vehicles following our company policies and standards (including but not limited to golf carts).
What We Offer
  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities

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