Call Center Quality Assurance Specialist

9 hours ago


Washington, Washington, D.C., United States CODICE Full time
Job Overview

CODICE is seeking a highly skilled Call Center Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for conducting quality audits of enrollment activities and call center calls to ensure compliance with regulatory and contractual requirements.

Key Responsibilities:

  • Conduct quality audits of enrollment activities and call center calls to ensure compliance with regulatory and contractual requirements.
  • Prepare enrollment activity reports for clients and site managers as specified.
  • Analyze data to identify trends, opportunities, and obstacles.
  • Provide feedback on call monitoring results.
  • Evaluate recorded and/or transcribed interactions between callers and workers.

Requirements:

  • Minimum of two years of programmatic experience.
  • 1-2 years of experience working in a call center.
  • 1-2 years of quality assurance work related to call centers.
  • Experience with MS Office.

About CODICE:

CODICE provides innovative solutions in health information management for the full lifecycle of healthcare finance and compliance operations. Our customized knowledge-based software helps manage healthcare costs.



  • Washington, Washington, D.C., United States ProSidian Consulting, LLC Full time

    Job Title: Quality Assurance SpecialistJob Description:ProSidian Consulting, LLC is seeking a Quality Assurance Specialist to support our professional services engagement for Agriculture and Food Sector clients, including the United States Department of Agriculture (USDA). The successful candidate will provide services and support as an Information...


  • Washington, Washington, D.C., United States Lorven Technologies Full time

    Job Title: Quality Assurance SpecialistJob Summary:Lorven Technologies is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products by designing and implementing test plans, creating automated test scripts, and performing testing...


  • Washington, Washington, D.C., United States ProSidian Consulting, LLC Full time

    Job DescriptionProSidian Consulting, LLC is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for conducting testing of Excel spreadsheets, resolving errors in macros/formulas, and maintaining version control.The ideal candidate will have a strong background in quality assurance...


  • Washington, Washington, D.C., United States SMX Services & Consulting Full time

    Job Title: Quality Control SpecialistAt SMX Services & Consulting, we are seeking a highly skilled Quality Control Specialist to join our team. The successful candidate will be responsible for ensuring that the data extracted, imported, and made searchable meets all quality standards, ensuring the data is properly archived and accessible.Key...


  • Washington, Washington, D.C., United States Michels Full time

    Job Summary:Michels Corporation is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for planning and monitoring strategic projects and programs from initiation through completion.Key Responsibilities:Plan and monitor strategic projects and programs from initiation through completionSecure...


  • Washington, Washington, D.C., United States ProSidian Consulting, LLC Full time

    Job Title: Quality Assurance SpecialistJob Summary:ProSidian Consulting, LLC is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for conducting testing of Excel spreadsheets, resolving errors in macros/formulas, and maintaining version control.Responsibilities:Conduct testing of Excel...


  • Washington, Washington, D.C., United States Go Intellects Full time

    Job Title: Quality Assurance SpecialistJob Summary:Go Intellects is seeking a Quality Assurance Specialist to join our team. The successful candidate will be responsible for conducting regular and comprehensive testing, analyzing and providing recommendations to improve business operations and application efficiency.Key Responsibilities:Develop and execute...


  • Washington, Washington, D.C., United States SIMOS Full time

    Quality Assurance SpecialistAt SIMOS, we're committed to delivering exceptional quality to our clients. As a Quality Assurance Specialist, you'll play a critical role in ensuring that our products meet the highest standards of quality and reliability.Key Responsibilities:Conduct thorough inspections of products and materials to identify defects and areas for...


  • Washington, Washington, D.C., United States Delta Star Full time

    Job Title: Quality Assurance SpecialistDelta Star is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for conducting daily internal product/process audits, maintaining product quality records, and providing quality control support throughout operations.Key...


  • Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job Title: Quality Assurance SpecialistJob Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at AHU Technologies Inc. The ideal candidate will have a strong background in software development lifecycle and data quality analysis.Key Responsibilities:• Conduct thorough analysis of data from multiple sources to identify...


  • Washington, Washington, D.C., United States H2 Performance Consulting Corporation Full time

    Job DescriptionH2 Performance Consulting Corporation is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or...


  • Washington, Washington, D.C., United States ProSidian Consulting, LLC Full time

    Job DescriptionProSidian Consulting, LLC seeks a Quality Assurance Specialist to support the modernization of Excel spreadsheets for the United States Department of Agriculture (USDA) Agriculture Marketing Service (AMS) Cotton & Tobacco Program. The ideal candidate will have experience in quality assurance and testing, with a strong background in financial...


  • Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at AHU Technologies Inc.The ideal candidate will have 6-10 years of experience in the Software Development Lifecycle and be proficient in MS Office/PowerPoint.Key responsibilities include:Communicating effectively in a professional settingRequirements gathering and...


  • Washington, Washington, D.C., United States Infina, Ltd. Full time

    Job Title: Software Analyst/Quality Assurance SpecialistInfina, Ltd. is seeking a skilled professional to fill the role of Software Analyst/Quality Assurance Specialist. This position will be responsible for ensuring the quality of our software applications by writing and executing test plans, gathering requirements for upgrades, and collaborating with the...


  • Washington, Washington, D.C., United States CATHEXIS Full time

    Job Title: Senior Quality Assurance SpecialistAt CATHEXIS, we are seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our Quality Assurance team, you will play a pivotal role in ensuring the highest standards of quality assurance in all processes and products.Key Responsibilities:Develop and implement a...


  • Washington, Washington, D.C., United States International SOS Government Medical Services Full time

    Job DescriptionInternational SOS Government Medical Services is a leading provider of medical and security risk management solutions to organizations operating globally. We are seeking a meticulous Quality Assurance Specialist to join our healthcare team.Key Responsibilities:Monitor and analyze interagency agreements to ensure quality, quantity of services,...


  • Washington, Washington, D.C., United States Lorven Technologies Full time

    Job Title: Quality Assurance AnalystLocation: District of Columbia (Onsite)Duration: 12+ months contractJob Description:The Software Quality Assurance/Functional Tester will have strong knowledge in quality assurance, release management, automation test tools (e.g., HP QTP, UFT, Test Complete, or other tools), and provide advanced system testing...


  • Washington, Washington, D.C., United States Serigor Inc Full time

    Job Title: Senior IT Automation Quality Assurance Specialist Job Summary: We are seeking a highly skilled Senior IT Automation Quality Assurance Specialist to join our team at Serigor Inc. Key Responsibilities: * Collaborate with product management, project management, and development teams to develop a strong understanding of project objectives and...


  • Washington, Washington, D.C., United States ManTech Full time

    Secure Our Nation, Ignite Your FutureAt ManTech, we're seeking a motivated and customer-oriented Quality Assurance (QA) Specialist to join our team in the DMV area. With opportunities in Washington, DC, Northern Virginia, and Maryland, this role offers a chance to work on innovative projects that drive national security and advancement.Key...


  • Washington, Washington, D.C., United States CAVA - Support Center Full time

    Job DescriptionAt CAVA, we're committed to delivering exceptional food safety and quality assurance. We're seeking a highly skilled and experienced Sr Manager FSQA to join our team and play a key role in ensuring our suppliers and distribution centers meet or exceed regulatory requirements and our food safety and quality standards.Key...