Call Center Quality Assurance Specialist
9 hours ago
CODICE is seeking a highly skilled Call Center Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for conducting quality audits of enrollment activities and call center calls to ensure compliance with regulatory and contractual requirements.
Key Responsibilities:
- Conduct quality audits of enrollment activities and call center calls to ensure compliance with regulatory and contractual requirements.
- Prepare enrollment activity reports for clients and site managers as specified.
- Analyze data to identify trends, opportunities, and obstacles.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions between callers and workers.
Requirements:
- Minimum of two years of programmatic experience.
- 1-2 years of experience working in a call center.
- 1-2 years of quality assurance work related to call centers.
- Experience with MS Office.
About CODICE:
CODICE provides innovative solutions in health information management for the full lifecycle of healthcare finance and compliance operations. Our customized knowledge-based software helps manage healthcare costs.
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