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Customer Service Representative

2 months ago

Fort Hood, Texas, United States CarMax Full time

Customer Service Representative at CarMax

As a Customer Service Representative at CarMax, you will play a vital role in delivering exceptional customer experiences throughout the car buying process. Working in a fast-paced retail sales environment, you will interact with customers, assess vehicle conditions, and ensure a seamless experience. By demonstrating strong communication skills, building relationships, and paying attention to detail, you can excel in this role.

Key Responsibilities:

  • Guide customers through the car buying process, providing personalized support and addressing their concerns
  • Conduct thorough vehicle assessments and appraisals to ensure accuracy and quality
  • Manage administrative tasks efficiently, including data entry and record-keeping
  • Collaborate with colleagues to ensure vehicles meet high quality standards
  • Coordinate service appointments and repair orders, ensuring timely and effective resolution

Qualifications:

  • High School Diploma or equivalent
  • Prior sales and customer service experience preferred, with a proven track record of success
  • Valid Driver's License
  • Proficiency in Microsoft Office Suite, with ability to learn new software quickly

At CarMax, we pride ourselves on delivering honest and transparent experiences to our customers. As a Customer Service Representative, you will be part of a dynamic team that values diversity, equality, and associate growth. We are committed to supporting our associates in their personal and professional development, and we offer opportunities for advancement and career growth.