Executive Director of Operations

4 weeks ago


Platteville, Wisconsin, United States 7 Hills Brewing Company Full time
About 7 Hills Brewing Company

We are a dynamic and innovative brewery and restaurant, seeking a highly skilled and experienced General Manager to lead our operations team.

Key Responsibilities
  • Leadership and Management
    • Direct and manage the operations team to achieve exceptional customer service and financial goals.
    • Develop and implement strategies to improve operational efficiency and effectiveness.
  • Operational Excellence
    • Oversee the planning and management of food and beverage areas to ensure high-quality service and customer satisfaction.
    • Implement and maintain cost control and loss prevention systems.
  • Team Development
    • Recruit, train, and develop a high-performing team of managers and staff.
    • Coach and counsel team members to achieve individual and team goals.
  • Customer Service
    • Ensure exceptional customer service and satisfaction through effective communication and problem-solving.
    • Resolve customer complaints and concerns in a timely and professional manner.
Requirements
  • Education and Experience
    • A four-year college degree or equivalent in hospitality, business, or a related field.
    • 3-4 years of experience in a senior management role in the food and beverage industry.
  • Skills and Qualifications
    • Advanced knowledge of hospitality operations, including food and beverage management, customer service, and team development.
    • Excellent leadership, communication, and problem-solving skills.
    • Ability to work in a fast-paced environment and adapt to changing circumstances.
Working Conditions
  • Physical Demands
    • Regularly required to stand, walk, use both hands to handle, finger, or feel, reach with hands and arms, talk or hear, and taste or smell.
    • Occasionally required to sit.
  • Hours of Work
    • Due to the business demands of the brew pub hospitality industry, any team member may be required to work rotating shifts, including weekends, morning shifts, swing shifts, holidays, and evening shifts.


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