Quality Assurance Manager

3 weeks ago

Miami, United States FEAM Full time
Job Title: Quality & Continuous Improvement Manager

FEAM is seeking a highly skilled Quality & Continuous Improvement Manager to join our team. As a key member of our Quality department, you will play a critical role in ensuring the compliance of company and regulatory requirements.

Key Responsibilities:
  • Team Leadership: Manage and provide leadership to a team of quality administrative personnel, ensuring effective execution of daily tasks, guidance, and development of staff.
  • Process Improvement: Evaluate internal procedures to identify areas for enhancement and lead initiatives to implement improved standards, processes, and procedures across departments.
  • Documentation: Develop, document, review, and update Standard Operating Procedures (SOPs) for the Quality department and other business units as needed.
  • Regulatory Compliance: Ensure compliance with company policies and regulatory standards by identifying and addressing systemic issues in policies and procedures.
  • Data Analysis & Reporting: Gather, analyze, and evaluate data from safety, quality, and maintenance systems to identify trends and report findings to executive management.
  • Safety & Quality Monitoring: Monitor emerging safety and quality issues through ongoing data analysis and evaluations, providing management with recommendations for continuous improvement.
  • Software & System Management: Oversee the company's SharePoint site and Intelex software, managing permissions, document libraries, and access control for technicians and staff.
  • Audit Oversight: Manage FEAM's AS9110 certification process, conducting audits at various company locations to ensure adherence to company, customer, and regulatory standards.
  • Corrective Action & Continuous Improvement: Investigate findings from internal audits or customer feedback, identify root causes, and ensure corrective action plans are implemented effectively.
  • Government & Customer Liaison: Act as a liaison between FEAM and government entities, customers, and contractors as necessary.
  • Authorization Roster Management: Maintain rosters of certified staff and manage technician authorizations, ensuring compliance with airline and regulatory requirements.
  • Risk Analysis: Perform safety risk analysis and assist in driving the company's Quality Management System (QMS) and Safety Management System (SMS).
Requirements:
  • Minimum of five (5) years' experience in aviation quality assurance or regulatory compliance.
  • Strong understanding of 14 CFR Part 145 & 121, as well as EASA regulations.
  • Lean Green Belt certification preferred.
  • Demonstrated experience in data analytics, report generation, and trend analysis.
  • Proficiency in MS Office, including Word, Excel, PowerPoint, and advanced SharePoint functionality.
  • Strong organizational skills with the ability to prioritize and meet deadlines in a fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to effectively present findings to executive management.
  • Ability to work independently and collaboratively as part of a team.
  • Strong attention to detail and the ability to manage multiple, shifting priorities.

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