Quality Assurance Manager

3 weeks ago


Miami, Florida, United States NANA Regional Corp Full time
Job Description

The Quality Assurance Manager will oversee all aspects of contractor-provided quality assurance programs and services. This position serves as the facility's subject matter expert on all quality assurance, compliance, and accreditation issues.

Key Responsibilities
  • Develop, maintain, and revise all assessment instruments to ensure compliance with organizational, contracting client, and/or other regulations and guidelines.
  • Develop reports for management regarding the effectiveness of the facility's compliance and accreditation areas.
  • Recommend process improvements as necessary.
  • Ensure that all rules, regulations, and guidelines are communicated to all impacted areas throughout the facility.
  • Serve as the facility's liaison regarding the interpretation of all compliance and accreditation policies and guidelines.
  • Act on behalf of the organization when compliance and accreditation audits occur.
Requirements
  • Accredited bachelor's degree in an appropriate discipline.
  • Knowledge of program objectives, policies, procedures, and requirements for managing a secure detention/correctional facility.
  • Minimum of 5+ years of related administrative experience managing a moderate to large quality assurance program.
  • Management experience within a secure detention/correctional environment is required.
  • Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use.
  • Must be able to make presentations to employees at all levels of the facility.
  • Must be able to write cohesive and comprehensive documentation.
Additional Requirements
  • Knowledge and a working understanding of ICE PBNDS.
  • Shall meet American Correctional Association (ACA) Standards.
  • Knowledgeable of ACA standards and requirements.
  • Appropriate level security clearance issued by the Defense Industrial Security Clearance Office (DISCO) or by another Federal Agency.
  • Must have a social security card issued and approved by the Social Security Administration, and shall be a United States citizen, or a person lawfully admitted into the United States with permanent residence in the U.S.
  • Must not be currently employed by any federal agency, including active-duty military, whereas their employment under this contract could present an actual or apparent conflict of interest.
  • Must be a minimum of twenty-one (21) years of age.
  • Must be capable of understanding and applying written and verbal orders, rules, and regulations in English.


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